RETURN & EXCHANGE POLICY

EVERYDAY STORY

At Everyday Story, we want you to have a smooth and comfortable shopping experience. We carefully check every order before dispatch. Please read the following policy before placing your order. By making a purchase, you acknowledge and agree to the terms mentioned below.

RETURN & EXCHANGE REQUEST

If you would like to return or exchange an eligible product, please raise a request within 3** days of delivery**.

Return/Exchange Request: 

While submitting your request, please provide clear images of:

  • The complete product

  • The original hang tag attached to the product

  • The loop/brand tag attached to the product

  • The packaging, wherever applicable

Providing these details helps us review and process your request smoothly.

Once the returned product passes our quality inspection, you will be eligible for an exchange or Everyday Story store credit/voucher, as applicable.

TERMS & CONDITIONS

  • Exchange/return requests must be submitted within 3** days from the date of delivery**.

  • The product must be unused, unworn, unwashed, unaltered and undamaged, with all original tags and packaging intact.

  • Products that have been altered, washed, worn, stained, damaged or returned without their original tags will not be accepted.

  • A maximum of 3 pickup attempts will be made. If the product cannot be collected after the permitted attempts, the request may be canceled.

  • For a wrong, damaged, defective or missing item, customers must provide clear photographs and an unboxing video, along with the order details, while raising the request.

  • We strongly recommend recording a complete unboxing video while opening your parcel. This is required as valid supporting evidence for claims related to wrong, damaged or missing products.

  • For hygiene and safety reasons, certain products may not be eligible for return or exchange.

  • Reverse pickup charges of ₹110 per request will be applicable and deducted from the eligible store credit/voucher amount.

STORE CREDIT / VOUCHER

Everyday Story does not provide cash or payment-method refunds for returned products.

For eligible returns, the applicable amount will be provided as an Everyday Story store credit/voucher, after the returned product successfully passes our quality check.

The store credit/voucher can be used towards a future purchase on the Everyday Story website, subject to its validity and applicable terms.

HOW TO USE YOUR STORE CREDIT

If you receive an Everyday Story store credit/voucher, you can use it towards your next purchase by applying the voucher/code at checkout.

Please ensure that you use the same registered contact details, wherever required, to redeem your store credit.

QUALITY CHECK

Every returned product undergoes a quality inspection after it reaches us.

The returned product generally takes approximately 6–7 days to reach us after pickup. Once received, the product will be inspected, and the quality check will generally be completed within 24 hours.

An exchange or store credit/voucher will be issued only after the product successfully passes the quality check.

If the product is found to be worn, washed, altered, damaged, stained, or otherwise not in its original condition, the return/exchange request may be rejected. In such cases, the product may be sent back to the customer, and applicable logistics charges will be payable by the customer.

IMPORTANT GUIDELINES

  • Please do not accept the parcel if it appears open, unsealed, damaged or tampered with. Refuse the delivery and contact us immediately.

  • If you receive a delivery confirmation but have not actually received the parcel, please contact us within 24 hours.

  • Please pack the product securely before handing it over to the pickup agent. The product must reach us in its original condition.

  • Only the product(s) mentioned in the approved return request will be considered. Any additional products sent without prior approval will not be our responsibility.

  • If reverse pickup is unavailable at your location, you may be required to send the product back to us through your own courier.

  • Orders that are canceled after dispatch may attract a ₹100 deduction towards return shipping, wherever applicable.

  • Any return sent without prior approval from Everyday Story will not be accepted.

COLOUR VARIATION

Slight differences in colour may occur due to studio lighting, photography conditions, individual screen settings and display resolutions. Such variations will not be considered a product defect.

CUSTOMER SUPPORT

For return, exchange, order cancellation or any other assistance, please contact us:

WhatsApp (Text Only): +91 96446 42000
Email: everydaystory.in@gmail.com

Support Hours: Monday to Saturday, 11 AM – 7 PM

We’re always happy to help you with your Everyday Story experience.